Please read the terms and conditions displayed before using the suud.co.za website. By using the suud.co.za website, you are deemed to have read the terms and conditions and be bound by them.

SUUD trades under the entity Suud Pty. Limited, Cape Town South Africa.

Privacy

Please review our privacy policy which govern this website in order to understand how these are applied.

Conduct

This website has been developed for use by customers and intended customers. You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in anyway including but not limited to:

  • Causing annoyance or nuisance inconvenience or mischief
  • Fraudulent purposes or in connection with unlawful or criminal activity
  • Breach of copyright, trademarks, confidence, privacy or any other right

Copyright 2018 Suud

Contract

When you place an order to purchase a product from SUUD, we will send you an email confirming receipt and details of your order. Our acceptance of this offer to purchase will be at the time we dispatch that product to you and a confirming email in this regard is sent. The acceptance will be complete at this time. It is agreed at the time you place an order it is your intention to enter into a contract with Suud Pty Limited.

Pricing & Availability

Suud list products for sale on its website as indicated. Whilst we use our best endeavors to fulfil such orders, we cannot be held responsible if the products are not available at a given point in time. It is further noted that dispatch times indicated below are a guide and are not guaranteed dispatch times and should not be relied upon as such.

Not all items listed online are available in store.

Payment

Payment is only accepted by means of the credit card types as shown and Paypal. We are unable to process any other payment form.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed within one working day. All orders are dispatched via courier service.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Returns & Refunds Policy

If a product is damaged or broken when you receive it, you must inform Faithful to Nature within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

If you receive the wrong product you must contact Faithful to Nature within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Privacy Policy

Suud respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service.

Alterations to Terms & Conditions

We reserve the right to make changes to our website, policies, terms and conditions at any time.

Waiver

Should you breach any terms or conditions, and we take no action against you, we shall be entitled to invoke our rights and remedies in any other situation where you breach these conditions.